Privacy policy

Privacy Policy

Atonement respects your privacy and is committed to handling your personal information carefully and responsibly.

This Privacy Policy explains what information we collect, how we use it, and when it may be shared with service providers who help us operate our online store.

Information we collect

When you visit our website, place an order, contact us or subscribe to our communications, we may collect information such as:

your name
email address
telephone number
billing and delivery address
order and purchase information
payment-related information
messages or enquiries you send to us
information about how you use our website, such as browser or device information

Payment details are processed securely by our payment provider and are not stored in full by Atonement.

How we use your information

We may use your personal information to:

process and fulfil your orders
arrange delivery
provide order updates and customer support
process returns, exchanges or refunds
respond to enquiries
manage your account, where applicable
send marketing communications where you have chosen to receive them
improve our website, products and customer experience
prevent fraud or misuse of our website
meet our administrative and record-keeping requirements

Payments

Payments made through the Atonement website are processed by third-party payment providers, including Yoco.

These providers process payment information according to their own privacy and security practices.

Atonement does not store your full payment card details.

Delivery and fulfilment

Where necessary to complete your order, we may share relevant information with delivery, courier or fulfilment providers.

This may include your name, telephone number, email address and delivery address.

Some products may be fulfilled directly by a third-party supplier where this is indicated or required to complete your order.

Shopify

Our online store is hosted through Shopify.

Shopify may process information necessary to provide the ecommerce services used by Atonement, including website hosting, checkout and order management.

Cookies and website information

Our website may use cookies and similar technologies to help the site function correctly, remember preferences, understand website usage and improve the shopping experience.

Some cookies may also be used for analytics or marketing purposes.

You can manage or restrict cookies through your browser settings, although some website features may not function correctly if certain cookies are disabled.

Marketing communications

If you choose to subscribe to Atonement emails or other marketing communications, we may use your contact details to send you news, product updates, launches and other relevant information.

You can unsubscribe at any time using the unsubscribe link in an email or by contacting us directly.

Sharing your information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, including:

payment providers
website and ecommerce providers
couriers and delivery partners
fulfilment providers
email and marketing platforms
analytics or technical service providers

We only share information that is reasonably necessary for the relevant service.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, business administration and record keeping.

Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

However, no online service or method of electronic storage can guarantee complete security.

Your information

You may contact us if you would like to:

ask what personal information we hold about you
request that inaccurate information be corrected
ask us to update your contact details
unsubscribe from marketing communications
raise a question or concern about how your information is handled

Children

The Atonement website is not intended specifically for children, and we do not knowingly seek to collect personal information from children without appropriate permission.