Refund policy

Returns & Refunds Policy

We want you to be happy with your Atonement order. If something isn’t right, please contact us and we’ll do our best to help.

Change-of-mind returns

Physical products may be returned within 14 days of delivery, provided they are unused, undamaged and in their original packaging and condition.

To request a return, please contact us at returns@atonement.co.za before sending anything back.

Unless the item is faulty, damaged or incorrectly supplied, return delivery costs are for the customer’s account.

Items that cannot be returned

We cannot accept change-of-mind returns on:

food or chocolate products
opened or used soap and personal-care products
digital products or downloads once supplied
personalised or custom-made products
gift cards

Damaged, defective or incorrect items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us at returns@atonement.co.za with your order number and photographs where possible.

We’ll assess the issue and arrange the most appropriate solution, which may include a replacement, exchange or refund.

Refunds

Once a return has been received and assessed, we’ll let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Original delivery charges are generally non-refundable for change-of-mind returns.

Exchanges

If you would prefer an exchange, please contact us at returns@atonement.co.za.

Exchanges are subject to availability. Because many Atonement products are made or stocked in small batches, the same item may not always be available.