Shipping policy
Shipping Policy
We aim to prepare and dispatch orders as carefully and efficiently as possible.
Order processing
Orders containing in-stock physical products are generally prepared for dispatch within 1–3 business days.
Orders placed over weekends or public holidays will be processed on the next business day.
During busy periods, launches or promotional periods, processing may take slightly longer.
Delivery
Delivery is available within South Africa.
Standard delivery is charged at a flat rate of R89 per order.
Free standard delivery is available on orders of R999 or more.
Estimated courier transit time is generally 3–5 business days after dispatch. Delivery to regional or outlying areas may take slightly longer.
Delivery times shown at checkout are estimates and begin once your order has been dispatched.
Courier delays may occasionally occur and are outside Atonement’s direct control.
Tracking
Once your order has been dispatched, tracking information will be sent to the contact details provided with your order where available.
Please ensure that your email address, telephone number and delivery address are entered correctly at checkout.
Split shipments
Some products may be produced or fulfilled separately from the rest of your order.
This means an order containing multiple products may occasionally arrive in more than one delivery.
Where applicable, separate tracking information may be provided for each shipment.
Made-to-order products
Certain products, including selected art prints or other made-to-order items, may require additional production time before dispatch.
Any longer lead times will be indicated on the relevant product page where applicable.
Digital products
Digital products are delivered electronically and do not incur shipping charges.
Where applicable, access or download instructions will be provided after purchase.
Incorrect delivery information
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned or cannot be delivered because incorrect or incomplete information was supplied, additional delivery charges may apply before the order can be resent.
Damaged parcels
If your parcel arrives visibly damaged, please contact us as soon as possible at:
Please include your order number and photographs of the parcel and affected item where possible.
Delivery delays
While we do our best to ensure orders arrive within the estimated timeframe, delays may occur due to courier operations, weather, peak periods or other circumstances beyond our control.
If you are concerned about an order that has not arrived, please contact us at:
Contact
For shipping, delivery or order enquiries: